We are a small family run business. In August 2020 we processed and posted 4,500 orders via Royal Mail. We have unfortunately received a claim from a 'customer' that we had not sent their order and they had requested a charge back via the payment portal. They claimed they had not received a receipt, our website had disappeared and that we had not responded to emails. None of these claims are true. We log everything, we always send a receipt as confirmation you have paid, our website has not gone down to our knowledge, and this is logged, this year....
In the clothes label business our busiest time of the year is July and August in the UK. This year's busy spell started early, orders started going up in June, a lot of people had purchased their kid's school uniforms early due to being in lockdown and buying them online. Last year we had a small break in August and found ourselves in the beautiful capital city of Edinburgh for the Tattoo, we were hoping to do the same this year until Covid 19 shut down all the fun. Last year we just shut the shop down for 4 days...
So we might still be social distanced. Currently not allow to holiday abroad. But summer is here. And so is the Summer Sale! Checkout our Summer Sale reductions.
You can contact us in three ways, by writing, email or via chat on the website. We do not include telephone as we can cannot take your call in person, we're a small company and not big enough to employ someone specifically to take calls. We will howver phone you back if you request it via any of the three contact methods. Full details are shown on our Contact Us page.